AI Infrastructure Silicon Valley - Executive Series | Craig Walker, Dialpad

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Craig Walker

Founder & CEO

Dialpad

play_circle_outline Dialpad CEO Craig Walker discusses market shifts, AI integration, and real-time analytics.

play_circle_outline Real-time AI transcription, AI coaching, and real-time analysis capabilities explained.

play_circle_outline Data privacy measures, AI training data, and the impact of more conversations.

play_circle_outline Unified solution for support, sales, collaboration to future-proof and scale

play_circle_outline Advice on managing scale and AI challenges in building great products

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Craig Walker, Dialpad

Craig Walker

Founder & CEO Dialpad

The event featured Craig Walker, CEO of Dialpad, discussing the impact of AI technology on the market. With real-time AI integration in their cloud-based platform, Dialpad's user experience has been revolutionized. The acquisition of TalkIQ in 2018 allowed for real-time translation and transcription capabilities. The shift towards GenAI has improved Dialpad's ability to offer advanced AI features for contact center and sales teams. Emphasizing the importance of in-house AI capabilities for security, accuracy, and cost-effectiveness, Dialpad plans to develop i... Read more

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What impact did COVID-19 have on the openness of buyers to cloud solutions, and what is the current focus for businesses in terms of technology strategy? add

What are some of the benefits and limitations of real-time understanding of natural language and analytics, particularly in comparison to asynchronous methods such as transcribing and analyzing recorded sales calls? add

What measures are taken to ensure the privacy of data used for GenAI and what is the primary purpose of the training data? add

What should a business be looking for in terms of a unified solution for support, sales, and internal collaboration? add

What are the challenges faced by companies at scale in utilizing third-party AI models? add

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