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Road to Service as Software | Best Practices for Deploying Agents in Production
October 10, 2025
Road to Service as Software | Best Practices for Deploying Agents in Production 00:00 - Intro 00:07 - The Evolution of AI in Salesforce: Setting the Stage for Innovative Implementations 03:19 - Core Components and Considerations for Implementing Salesforce AI 08:36 - Challenges in AI Integration 11:38 - The Role of Organizational Dynamics 15:54 - Emerging Frameworks and Tools for AI 18:16 - Day One vs. Day Two Problems in AI 29:58 - Comprehensive Observability and Testing 33:59 - The Future of AI Governance 37:11 - Closing Insights and Future Outlook
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