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Business & Organizational Model Transformation | The Road to Service as Software
August 1, 2025
George Gilbert & Dave Vellante talk with Carsten Thoma on this edition of The Road to Service as Software. 00:00 - Intro 00:05 - Evolution of Enterprise Software: From Service to AI Integration 04:51 - Interview with Carsten Thoma, President of Celonis 10:34 - Organizational Challenges and Adoption 18:26 - Optimizing End-to-End Outcomes 28:48 - Investing in AI and Productivity Gains 32:48 - Siloed Agents vs. End-to-End Processes 41:40 - Outcome-Based Models and Future Business Strategies 44:12 - Legal Insights and Final Thoughts
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